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Tired of the same routine? You might just find the exciting opportunity you’re looking for by applying to United Ground Express Jobs. Those who want to work in an environment where every day feels like a new mission can find a stable and rewarding role in this aviation company. Here, we help you understand what makes this company a great place to pursue a career, especially if you’re interested in airports, teamwork, and the possibility of enjoying flight benefits.
As part of United Ground Express careers, employees have access to a wide variety of aviation employment opportunities without ever having to fly. From ramp operations and customer service to aircraft appearance and support roles, the company recruits for positions that keep airports functioning efficiently. Whether you’re looking for full-time stability, part-time flexibility, or an entry point through an internship, there are roles available in dozens of U.S. cities. So don’t let this opportunity pass you by! Apply now!
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| Company Name: | United Ground Express |
| Job Locations: | United States |
| Last Updated on: | August 15th, 2025 |
United Ground Express Jobs in United States | Multiple Hiring
About United Ground Express
United Ground Express is a wholly owned subsidiary of United Airlines, one of the largest and most well-known airlines in the world. Established in 2015, the company was launched to meet the growing need for specialized ground handling services that meet United’s high standards. While it operates independently on an everyday basis, it functions as a key partner in United Airlines’ overall operational framework. This helps to ensure that flights run efficiently, passengers are supported on the ground, and aircraft turnaround times are met efficiently across dozens of U.S. airports.
In just a few short years, United Ground Express has rapidly expanded its presence across the United States. It operates at more than 60 airport locations nationwide. These include both large hubs and small regional airports, which allows the company to provide scalable ground services wherever United needs them most. The company currently employs thousands of individuals in a wide range of roles, from ramp agents and customer service representatives to supervisors and support center staff. While exact headcounts fluctuate based on season and airport volume, it always ranks as a significant employer in the aviation services sector.
What It’s Like Working at United Ground Express?
Working at United Ground Express gives employees the chance to be part of a key operation that keeps airports operating efficiently. The environment is fast-paced and physically active, which attracts individuals who enjoy staying on their feet and contributing to a team. Many employees describe the culture as friendly, supportive, and heavily focused on collaboration. Each role, whether in ramp service or customer-facing positions, contributes to daily airport functions.
Career development is also a strong point at this company. Many staff members start in entry-level positions and are later promoted to supervisory or management roles based on performance and consistency. There are clearly defined career paths, and employees are encouraged to apply for new roles internally as they acquire experience. Employees often mention the practical training and leadership support they receive early on, which builds confidence and sets them up for long-term growth. Additionally, here are some other reasons to work with them.
- Uniforms are customized by role and include weather-resistant outerwear, reflective vests, and steel-toe footwear for ramp agents, emphasizing safety on the tarmac.
- New employees are typically paired with experienced team leads who guide them during the onboarding period, which lasts about two weeks depending on location and role.
- At large airport hubs, employees may work across terminals or rotate between different gates, offering a dynamic and constantly changing environment.
- Internal leadership programs are available for those interested in moving into supervisor and management positions within 12 to 18 months of hire.
- Some employees mention high levels of physical activity, such as lifting baggage or pushing wheelchairs, as a rewarding challenge that keeps them engaged.
- Employee reviews on external job boards frequently highlight the camaraderie among crew members, noting that busy days are more enjoyable because of the supportive work culture.
- The work culture promotes direct communication and immediate problem-solving, which allows employees to build strong decision-making skills.
Types of Jobs You Can Apply For
Both entry-level and experienced professionals are welcome to apply for United Ground Express jobs. From airport ground services to operational corporate support, there’s a job that fits almost every skill level and career goal. Full-time and part-time roles are available across the country, and those hoping to enter the field of the aviation industry often find this organization to be a solid starting point. There are a number of job opportunities available with them.
Ramp Agents
Ramp agents are the muscle behind every flight’s departure and arrival. Their daily responsibilities include loading and unloading baggage, guiding aircraft to and from gates, and handling essential ground equipment. These roles require stamina, attention to safety protocols, and the ability to work in various weather conditions. Team communication is vital as each ramp agent works closely with flight crews and other ground staff to meet tight departure schedules.
Customer Service Representatives
These front-line employees work at airport gates and ticket counters, assisting travelers with check-ins, boarding, rebooking, and general inquiries. They must remain calm under pressure and offer clear communication even during flight delays or operational disruptions. Strong interpersonal skills and a focus on hospitality are necessary in this role, as customer service agents represent the company directly to passengers.
Cabin Appearance Agents
Cabin appearance agents are responsible for cleaning and preparing the aircraft interiors between flights. Their job is to ensure that the passenger experience begins with a spotless and orderly cabin. Duties may include vacuuming, waste removal, restocking supplies, and ensuring compliance with airline cleanliness standards. These roles are especially important during busy periods when planes are scheduled to depart within tight timeframes.
Lead Agents and Supervisors
Lead agents oversee teams of ramp or customer service staff and serve as a bridge between entry-level employees and airport management. They are tasked with organizing shift rotations, managing work assignments, and ensuring safety compliance across their teams. Supervisors also act as mentors and coaches for new employees, providing feedback and coordinating with airline partners to resolve operational issues quickly.
Lavatory and Water Agents
These agents handle the servicing of aircraft lavatory systems and potable water tanks. It’s a role that requires specialized training and a strong focus on hygiene, safety, and environmental compliance. Despite the nature of the task, these positions are well-compensated and critical to maintaining the comfort and functionality of each flight.
Internships and Student Opportunities
Each summer, United Ground Express offers internship opportunities for college students interested in aviation operations, business analytics, marketing, or HR. These programs provide hands-on experience alongside senior leadership and can lead to future full-time roles. Interns receive travel privileges, technology access, and sometimes work remotely depending on their assigned department.
Pay & Benefits
There are highly competitive salary packages available for United Ground Express jobs. Salary is based on position, experience, and location, but most roles begin at a fair hourly rate with opportunities for raises after performance reviews. Ramp agents typically earn around $17 per hour, with a possibility of overtime during busy travel periods. Customer service representatives usually see hourly pay in the range of $16 to $18, depending on the airport and shift type. Meanwhile, supervisory roles and lead agents often make between $20 and $24 per hour, with salaries increasing steadily for those who stay longer and move up internally. Below are some more details about their compensation and benefits.
- Ramp agents working overtime during the holiday season have reported earning over $1,000 extra in a single month due to additional shifts and peak-hour pay rates.
- Entry-level roles like cabin appearance agent often start around $15 per hour but can increase quickly with strong attendance and reliability.
- Supervisors with one year of experience can see salaries reach up to $25 per hour in high-traffic locations like Chicago or Denver.
- Healthcare insurance plans include coverage tiers for individuals, spouses, and families, with additional support for mental health services.
- Employees in eligible roles gain access to 401(k) retirement accounts with matching contributions after their first year.
- Unionized employees may benefit from negotiated raises, shift differentials, and additional job protections, especially in union-friendly states.
- Staff with over one year of service can use flight benefits to travel internationally on standby, an excellent perk for those who love to explore.
- Training time is fully paid and includes coverage of safety certifications, equipment handling, and airport security compliance.
Eligibility Criteria
The eligibility process for United Ground Express jobs ensures that new employees are capable, reliable, and ready for airport work. Most roles begin with the expectation that candidates are legally authorized to work in the United States and meet a minimum age requirement, usually 18 or older. Since many positions involve safety-related duties, every applicant must be willing to undergo a thorough background check and pass a drug screening before they can officially join the team. For airport-based roles like ramp agents and lavatory service workers, physical ability is necessary, as these tasks often require lifting, bending, walking long distances, and working outdoors in all types of weather.
Availability plays a big role too. Because the airports operate nearly around the clock, the company recruits people who can work a flexible schedule, including early mornings, late nights, weekends, and holidays. Certain roles, especially those at United’s larger hubs, may also require shift availability on short notice during peak travel periods. Although many positions are open to candidates without prior experience, some specialized or supervisory roles may ask for a high school diploma, a valid driver’s license, or previous experience in customer service or transportation. Even for entry-level jobs, reliability, punctuality, and a strong work ethic are considered just as important as formal credentials. Other criteria include:
- Specific airport roles may require Transportation Security Administration (TSA) clearance or an airport-issued identification badge before starting.
- Drivers applying for tug or vehicle operation jobs are often asked to provide a clean driving record and undergo additional safety training.
- Those working near aircraft must be able to pass a hearing test to meet FAA operational standards for noise protection.
- While not required, bilingual candidates are sometimes given preference in customer service roles at international airports.
- Individuals seeking internship or corporate support center positions may need to be enrolled in a degree program or provide academic transcripts.
- Candidates who miss scheduled interviews or pre-employment tests may be disqualified from reapplying for a certain time period.
- Tattoos and visible piercings may be regulated depending on airport policy and public-facing responsibilities, so grooming standards may apply.
Application Process for United Ground Express Jobs
In just a few steps, you can apply for United Ground Express jobs online. Most applicants begin by visiting the official careers page, where job listings are updated regularly. The webpage allows you to filter openings by job type, airport location, or keyword. This makes it easier to find something that fits your background and schedule. Once you identify a position that interests you, creating an account and uploading your resume is the next move. The site is user-friendly and guides you through the steps without requiring much technical knowledge.
After your application is submitted, you may be prompted to complete an online assessment, depending on the role you’ve chosen. This could include basic math, situational judgment tests, or a customer service questionnaire. If you pass the initial screening, you’ll be invited to a virtual or in-person interview based on your location. Larger hubs sometimes host hiring events where several interviews and onboarding steps happen in one day, which can significantly speed up the process. Regardless of location, most candidates hear back within one to two weeks if they’re moving forward.
Summary
When considering your next opportunity, United Ground Express jobs offer a great combination of flexibility, growth, and employee perks. From generous salaries to flight benefits and supportive team environments, UGE makes an effort to reward performance and create long-term careers. Whether you’re starting fresh in aviation or looking to transfer your experience to a new city, this company provides the kind of workplace where motivated people can succeed.
