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Applicants who enjoy working in places where positivity, music, and dessert come together can discover something new at Cold Stone Jobs. There is something unquestionably cheerful about walking into a place where the smell of freshly made waffle cones fills the air. Here, the upbeat music matches the energy of the smiling crew behind the counter. There is more to jobs here than scooping ice cream. They are about being part of a team that values fun, entertainment, and customer interaction.
As part of Cold Stone careers, a number of opportunities are currently available. Known for its handmade ice cream and special “mix-ins,” the brand has become a household name in many cities and towns across the country. With stores designed to offer a theatrical and interactive experience, the company has created an environment where both customers and employees feel engaged. The brand offers a working environment that feels as luxurious as the desserts it serves, from playful staff members to generous scoops. So apply now!
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| Company Name: | Cold Stone |
| Job Locations: | United States |
| Last Updated on: | August 15th, 2025 |
Cold Stone Jobs in United States | Current Employment Opportunities
About Cold Stone Creamery
Cold Stone Creamery was founded in 1988 in Tempe, Arizona by Donald and Susan Sutherland. The couple redefined the way Americans experienced ice cream by introducing a concept that prioritized freshness and customization. Instead of serving pre-cooked or frozen products, they developed a method where the dessert is made fresh in-store and combined with a wide variety of toppings right on a cold granite slab. This creative approach quickly set the company apart from traditional ice cream shops and helped establish a loyal customer base.
The combination of fresh ingredients and interactive preparation created a memorable experience that touched dessert lovers across the country. Today, Cold Stone Creamery operates as part of Kahala Brands, which is a subsidiary of Kahala Franchising, L.L.C. Kahala is known for owning and managing multiple quick-service restaurant brands, and it plays a significant role in supporting the company’s growth and operational standards. With a clear focus on brand authenticity and customer satisfaction, Kahala has helped maintain the individual identity of the creamery while expanding its reach through strategic partnerships and development efforts.
Work Environment & Culture
Working at a Cold Stone Creamery location means being part of an environment that prioritizes fun, energy, and connection. The workplace is anything but quiet, with upbeat music playing in the background and customers often joining in the lighthearted mood. Employees here are encouraged to keep the tone cheerful throughout their shift. This is not just by serving delicious ice cream but by personally engaging with guests, smiling, and establishing relationships. It is a workplace where bringing personality to the counter is not just allowed but expected.
Part of what makes the job experience so special is the interactive culture built around customer service. Cold Stone is known for its longstanding tradition of singing when customers leave tips, and that playful spirit carries over to everything the team does. Employees are trained to provide personalized experiences, which include greeting guests by name when possible, recommending creative additions, and working together to create memorable moments. It is not uncommon to see staff members high-fiving during busy shifts or laughing at regular customers. You can join them for these and the following reasons.
- It’s encouraged to sing. Employees often break into songs when they receive tips, creating a musical experience that increases energy and makes guests smile.
- Leadership development starts early. Many crew members are given opportunities to take on shift lead responsibilities within a few months, especially if they show initiative and reliability.
- Managers support a feedback-friendly culture. Team leaders often ask for employee input on scheduling preferences, customer service ideas, and even seasonal promotion pitches.
- In-house celebrations are common. From ice cream socials to mini competitions between shifts, team-building events are a regular part of store culture.
- Collaboration is built into every shift. Whether it’s switching stations during a rush or helping decorate cakes, employees are encouraged to move fluidly and help each other across roles.
- Corporate visits create networking chances. When representatives from headquarters visit local stores, team members sometimes get to showcase their work ethic and build connections beyond the franchise level.
Cold Stone Hiring Near You
You can use the Store Locator tool on the company’s site to see if a Cold Stone Creamery near you is hiring. This feature allows users to enter their ZIP code or city and browse a map of nearby locations. Once a store is selected, contact information and in many cases, hiring details, will be listed. While some stores may have digital application forms linked to their local pages, others encourage direct contact with the store manager or personal inquiries. Because most locations are independently owned and operated, application processes are different somewhat, which is why checking store-specific information is important.
Another effective way to find openings is by using popular online job platforms. Websites like Indeed, Monster, and the Cold Stone careers site often list active positions available at both the corporate and store levels. Many applicants also find success by simply walking into their local shop and asking if any positions are open. Speaking with a manager directly not only shows initiative but can speed up the recruitment process, especially for part-time or seasonal roles. Since each franchise operates with some degree of independence, local hiring timelines and methods may change, so it’s a wise move to combine online search with direct in-store contact.
Types of Jobs at Cold Stone Creamery
A number of Cold Stone jobs are available, which makes it a flexible employer for people with a variety of experience levels. Whether someone is looking for their first part-time position or a career path within corporate management, there are clear entry points into the company’s structure. These positions fall into several different categories, each offering its own responsibilities, work environments, and potential for growth.
In-store Positions
This brand is defined by its front-line crew members, who work directly with customers to deliver an upbeat, personalized ice cream experience. Roles such as Crew Member, Shift Leader, Cake Decorator, and Store Manager fall into this category. Crew Members are responsible for prepping ingredients, crafting custom orders on the cold slab, singing for tips, and maintaining a clean and welcoming store. Shift Leaders handle minor managerial duties like overseeing break schedules and assisting with inventory checks. On the other hand, Cake Decorators focus on fulfilling orders for ice cream cakes and often require some creative or artistic experience.
Corporate Opportunities
Outside of stores, Cold Stone offers a variety of roles at the corporate level. This includes the departments of Marketing, Product Development, and Franchise Support. These positions are usually based out of Kahala Brands’ headquarters and are best suited to professionals with experience in branding, operations, or business development. Employees in these roles work on strategies to grow the company’s market presence, create seasonal campaigns, and provide training resources for franchise owners across the network. These jobs offer a more traditional office environment but still maintain a connection to the company’s fun-loving brand identity.
Part-time vs Full-time Roles
Many positions are available in both part-time and full-time formats. Part-time roles are especially popular with students and individuals who want to work alongside other jobs or responsibilities. These jobs usually involve evening and weekend shifts, with scheduling flexibility depending on the franchise owner’s policies. Full-time roles, especially in managerial positions, often come with additional benefits such as paid time off, leadership training, and more predictable weekly hours. The ability to switch from part-time to full-time is common, especially for those who show commitment and perform well in their roles.
Seasonal Openings and Hiring Periods
There are specific times of the year when hiring increases, most notably during the summer months and holiday seasons. Warmer weather usually leads to higher customer volume, which means more hands are needed behind the counter. Stores often seek out seasonal workers to help manage the summer rush, especially in locations near tourist areas or high-traffic retail zones. Holiday-themed cakes and gift orders also create demand for additional help in the winter. For job seekers hoping to find short-term employment or start their career, these peak hiring times offer excellent opportunities to apply.
Salary and Benefits
There is a wide difference in salaries for Cold Stone jobs depending on the role, location, and experience. The average hourly wage for entry-level positions like Crew Member typically falls between $10 and $13 per hour. Shift Leaders usually earn a bit more, ranging from $13 to $16 depending on their responsibilities and tenure. Store Managers often see hourly or salaried compensation that reflects their larger role in supervising teams and handling business operations. In many cases, wages can be slightly higher in states or cities with higher minimum wage laws.
For those calculating how much they can expect to earn, a part-time Crew Member working 15 to 20 hours per week may bring home between $150 and $260 weekly. Full-time staff working closer to 35 or 40 hours a week could earn anywhere from $400 to $600 weekly. On a monthly basis, those numbers can grow quickly, especially during busy seasons or if employees take on extra shifts. While not every location operates on the same wage schedule due to the franchise model, many managers offer incremental pay raises based on performance reviews or length of service. Additionally, they provide the following benefits:
- Tips can be significant during busy shifts. Customers often tip in cash or through card payments, and the total is usually split among all crew members working that shift.
- Team members receive in-store discounts. These usually include free or reduced-price ice cream, beverages, and other menu items during or after shifts.
- Schedules are designed with flexibility in mind. Many employees can choose between morning, afternoon, or evening shifts depending on their availability and school or family obligations.
- Benefits improve with promotion. Those promoted into assistant manager or store manager positions often have access to paid time off, performance bonuses, or basic health coverage, depending on the franchise owner.
- Crew performance may lead to perks. Some stores run contests or incentive programs that reward top performers with gift cards, extra tips, or early access to scheduling preferences.
- Shift leads often handle more, but earn more. In stores with high traffic, these employees may be trusted with inventory checks, closing duties, and even training new hires.
Eligibility Criteria & Hiring Requirements
To apply for most Cold Stone jobs in the United States, applicants usually need to meet a minimum hiring age of 16. This makes the job a popular option for high school students seeking part-time work. Some locations may hire 15-year-olds with a valid work permit depending on local labor laws, but 16 is the standard minimum. The brand aims to keep its work environment fun and youth-friendly, which is why many of its new hires are students or individuals seeking their first job experience.
Formal education is not always required for entry-level positions, although having a high school diploma or being fully enrolled as a student can be a plus. The job places a high value on personality and the ability to work with others. Communication skills and a customer-first attitude are key qualities that hiring managers look for. Singing when tips are received is part of the tradition, so applicants should be comfortable with light performances and teamwork. While it’s not mandatory to have a musical background, showing a positive attitude and a willingness to participate in the fun definitely works in a candidate’s favor. Additionally, these criteria must be met:
- Punctuality is expected from day one. Being constantly on time is seen as a sign of reliability and is closely monitored during the first few weeks of training.
- Applicants should be open to learning about food safety protocols. While prior knowledge isn’t mandatory, following hygiene and handling rules is part of daily responsibilities.
- A friendly approach is more important than a formal resume. Managers often prioritize attitude and motivation over work history when making hiring decisions.
- Availability during weekends and holidays increases your chances. Stores experience the most traffic during these times, so flexible scheduling is a strong advantage.
- Ability to follow instructions under pressure is key. During rush hours, employees must respond quickly to directions and maintain a positive pace without becoming flustered.
- Basic math skills may be tested on the job. Tasks like handling cash, splitting tips, or counting back change are part of the daily routine for many team members.
- Dress code compliance is expected without reminders. Uniforms are usually provided, but maintaining a neat, clean appearance is the employee’s responsibility.
How to Apply for Cold Stone Jobs?
You can apply for Cold Stone jobs in person or online. Many franchise locations still accept walk-in applicants, and in fact, showing up in person can be an effective way to make a positive first impression. Most stores keep printed application forms behind the counter, and speaking to a manager during a slower time of day may result in a quick interview or at least a scheduled time to follow up. Wearing a clean, casual outfit and bringing along a resume or availability chart can also help speed up the process.
Online applications are available on the brand’s official careers page. They usually redirect you to third-party job listings or location-specific forms because each store is independently owned. Applicants can search by ZIP code or city and filter for nearby job openings. Submitting an online form generally involves providing contact details, availability, past experience, and answering a few basic questions. Some stores may require a follow-up email or phone call after applying online, especially if the application is submitted through platforms like Indeed or Monster. It’s a good idea to follow up within a few days to show interest.
Summary
For anyone seeking a fun and engaging workplace, Cold Stone jobs offer more than just a paycheck. They provide a collaborative environment where energy, creativity, and customer service all come together. This is an excellent place to work for students, first-time employees, and anyone who enjoys connecting with people while staying active on the job. With flexible scheduling, the chance to earn tips, and a culture that encourages growth and dedication, the experience goes well beyond typical service roles. Whether you are trying to pick up part-time hours or explore a new career path in food service, applying is simple, rewarding, and could lead to long-term opportunities in a place that values personality as much as performance.
